Cancellation Return Codes

RETURN CODEDESCRIPTION
0Cancellation approved successfully.
3Non-existent transaction.
5Execution error.
9Total cancellation request successfully approved.
10Cancellation not made. Pending request with the same information.
17Cancellation not executed. There is total or partial cancellation/dispute for this sale.
40Cancellation cannot be carried out as the deadline has expired.
41Status does not allow cancellation (Example: Authorization without capture).
42Transaction cancellation was not successful. There is total or partial cancellation/dispute for this sale.
51Cancellation above the original sales price.
52Original sale not found to cancel.
53Product does not allow cancellation.
54Cancellation not carried out, contact Customer Service.
55Insufficient sale balance to cancel.
56Insufficient retailer balance to cancel.
57Processing failed, please try again.
58Card differs from that stated in the sale. Check brand and CardType.
60CardType differs from that stated in the sale.
72Balance in the Schedule insufficient to cancel the sale. Call the call center.
76EC does not have a balance for cancellation.
77Original sale not found for cancellation.
97System unavailable.
98Timeout
99Processing failed. Please try again.
100Error: Payment method and/or Brand do not allow cancellation.
101Cancellation not carried out, as it was beyond the deadline allowed by the brand.
102Cancellation requested above the original transaction amount.
103Registration Restriction. Cancellation not permitted. Contact the Cancellation Center.
104Registration Restriction. Cancellation not permitted. Contact the Cancellation Center.
105Registration Restriction. Cancellation not permitted. Contact the Cancellation Center.
106Registration Restriction. Cancellation not permitted. Contact the Cancellation Center.
107Registration Restriction. Cancellation not permitted. Contact the Cancellation Center.
108Establishment Code (EC) not found. Please check the number sent.
116Cancellation not found.
117Error in calling the Clearing service.
120Sales proceeds cannot be canceled.
121Execution Error. MCC’s 3000 or 30001 do not allow cancellation of open installments.
130Brand does not allow cancellation. There is already a cancellation or chargeback effected for this transaction.
160CardType differs from that stated in the sale.
206Cancellation not made. Unable to locate sale with the amount sent.
209Cancellation not made. Unable to locate sale with the product sent.
215Cancellation not made. Unable to locate sale with the brand sent.
217Cancellation not made. More than one sale was found with the data sent.
221Cancellation not made. We were unable to locate the sale with the cancellation amount sent.
223Cancellation not made. Pending request with the same information.
475Transaction cancellation was not successful.
476Cancellation not carried out. There is a cancellation for this sale in process.
477Cancellation not effected.
504Timed out.
576Main pre-authorization not found.
9016Undone