Return codes ABECS
Last update: June 18, 2024.
The Brazilian Association of Credit Card and Services Companies (ABECS) established as of July 15, 2020, the standardization of the return code of refused sales authorizations for both the physical payment and e-commerce solutions of the Brazilian market .
This normative measure seeks to bring benefits to the entire payment market, providing greater transparency in the understanding of the reason for the refusal of transactions, in addition to enabling greater assertiveness in the adoption of sales retentive strategies.
Cielo is prepared to process transactions following this new market standard. Below is the table of codes standardized by ABECS.
To access the official table on the ABECs website, go to ABECs normative
For better authorization performance, refer to Card Brands Retry Program to know what action to take if the retry is allowed.
The codes in the table have been separated by flag to make them easier to view. The numbers and their definitions may be repeated in different tables, be sure to consult the table for the flag of interest.
- ABECS Elo Table;
- ABECS Visa Table;
- ABECS Mastercard/Hiper Table;
- ABECS Amex Table;
- Other return codes.
Brand Elo
| Code ABECS | Code Type | Message | Message POS/Ecommerce |
|---|---|---|---|
| 4 | REVERSIBLE | REDO THE TRANSACTION (ISSUER REQUESTS RETRY) | REDO THE TRANSACTION |
| 5 | REVERSIBLE | GENERIC | CONTACT YOUR CARD CENTER |
| 6 | REVERSIBLE | CONSULT ACCREDITATOR | MERCHANT, CONTACT THE ACQUIRER |
| 12 | IRREVERSIBLE | CARD ERROR | CHECK THE CARD DATA |
| 13 | IRREVERSIBLE | TRANSACTION AMOUNT INVALD | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 14 ou 56 | IRREVERSIBLE | CARD NUMBER DOESN'T BELONG TO THE ISSUER / INVALID CARD NUMBER | CHECK THE CARD DATA |
| 19 | IRREVERSIBLE | PROBLEM IN THE ACQUIRER | CARD ERROR - DON'T TRY AGAIN |
| 23 | IRREVERSIBLE | VALUE OF INVALID PARCEL | INVALID INSTALLMENT - DON'T TRY AGAIN |
| 30 | IRREVERSIBLE | FORMAT ERROR (MESSAGE) | CARD ERROR - DON'T TRY AGAIN |
| 38 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED / SHOPPING | PASSWORD TRYING EXCEEDED. CONTACT YOUR CARD CENTER |
| 41 | IRREVERSIBLE | LOST CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 43 | IRREVERSIBLE | STOLEN CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 46 | IRREVERSIBLE | CLOSED ACCOUNT | TRANSACTION NOT PERMITTED TO CARD - DO NOT TRY AGAIN |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 54 | IRREVERSIBLE | EXPIRED CARD / INVALID EXPIRATION DATE | CHECK THE CARD DATA |
| 55 | REVERSIBLE | INVALID PASSWORD | INVALID PASSWORD |
| 57 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR CARD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 57 | IRREVERSIBLE | TRANSACTION NOT ALLOWED/TERMINAL CAPACITY | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 57 | IRREVERSIBLE | CONFIRMED FRAUD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 57 | IRREVERSIBLE | TRANSACTION DENIED FOR INFRINGEMENT OF LAW | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 58 | IRREVERSIBLE | INVALID MERCHANT | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 59 | REVERSIBLE | SUSPECTED FRAUD/TRAVEL WARNING | CONTACT YOUR CARD CENTER |
| 61 | REVERSIBLE | EXCESS VALUE/WITHDRAW | EXCEEDED VALUE. CONTACT YOUR CARD CENTER |
| 62 | REVERSIBLE | TEMPORARY BLOCK (EX: NON-COMPLIANCE) | CONTACT YOUR CARD CENTER |
| 62 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION | CARD DOESN'T ALLOW INTERNATIONAL TRANSACTION |
| 63 | IRREVERSIBLE | SECURITY BREACH | CHECK THE CARD DATA |
| 64 | IRREVERSIBLE | MINIMUM TRANSACTION VALUE INVALID | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 65 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED | AMOUNT OF WITHDRAWALS EXCEEDED. CONTACT YOUR CARD CENTER |
| 75 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED/ WITHDRAW | PASSWORD TRIES EXCEEDED. CONTACT YOUR CARD CENTER |
| 76 | IRREVERSIBLE | INVALID OR NON-EXISTING DESTINATION ACCOUNT | INVALID DESTINATION ACCOUNT - DON'T TRY AGAIN |
| 77 | IRREVERSIBLE | ACCOUNT INVALID OR NON-EXISTING | INVALID ORIGIN ACCOUNT - DON'T TRY AGAIN |
| 78 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING (INCLUDES CARD BLOCKED BY THE CLIENT ON THE APP) | UNLOCK THE CARD |
| 82 | IRREVERSIBLE | INVALID CARD (cryptogram) | CARD ERROR - DON'T TRY AGAIN |
| 83 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD CRYPTOGRAPHY ERROR | INVALID PASSWORD - DON'T TRY AGAIN |
| 91 | REVERSIBLE | ISSUER DOWN | COMMUNICATION FAILURE - TRY LATER |
| 96 | REVERSIBLE | SYSTEM FAILURE | COMMUNICATION FAILURE - TRY LATER |
| AB | REVERSIBLE | INCORRECT FUNCTION (DEBIT) | USE CREDIT FUNCTION |
| AC | REVERSIBLE | INCORRECT FUNCTION (CREDIT) | USE DEBIT FUNCTION |
| FM | IRREVERSIBLE | USE THE CHIP | USE THE CHIP |
| P5 | IRREVERSIBLE | PASSWORD CHANGE / UNLOCKING | INVALID PASSWORD - DON'T TRY AGAIN |
| P6 | REVERSIBLE | NEW PASSWORD NOT ACCEPTED | INVALID PASSWORD USE THE NEW PASSWORD |
Brand Visa
| Code ABECS | Code Type | Message | Message POS/Ecommerce |
|---|---|---|---|
| 3 | IRREVERSIBLE | INVALID MERCHANT | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 4 | IRREVERSIBLE | COLLECT CARD (THERE IS NO FRAUD) | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 5 | REVERSIBLE | GENERIC | CONTACT YOUR CARD CENTER |
| 6 | IRREVERSIBLE | CARD ERROR | CHECK THE CARD DATA |
| 7 | IRREVERSIBLE | CONFIRMED FRAUD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 12 | IRREVERSIBLE | FORMAT ERROR (MESSAGE) | CARD ERROR - DON'T TRY AGAIN |
| 13 | IRREVERSIBLE | TRANSACTION AMOUNT INVALD | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 14 | IRREVERSIBLE | CARD NUMBER DOESN'T BELONG TO THE ISSUER / INVALID CARD NUMBER | CHECK THE CARD DATA |
| 15 | IRREVERSIBLE | ISSUER NOT LOCATED - INCORRECT BIN (acquirer negative) | INVALID CARD DATA - DON'T TRY AGAIN |
| 19 | IRREVERSIBLE | PROBLEM IN THE ACQUIRER | CARD ERROR - DON'T TRY AGAIN |
| 39 | REVERSIBLE | INCORRECT FUNCTION (CREDIT) | USE DEBIT FUNCTION |
| 41 | IRREVERSIBLE | LOST CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 43 | IRREVERSIBLE | STOLEN CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 46 | IRREVERSIBLE | CLOSED ACCOUNT | TRANSACTION NOT PERMITTED TO CARD - DO NOT TRY AGAIN |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 54 | IRREVERSIBLE | EXPIRED CARD / INVALID EXPIRATION DATE | CHECK THE CARD DATA |
| 57 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR CARD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 58 | IRREVERSIBLE | TRANSACTION NOT ALLOWED/TERMINAL CAPACITY | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 59 | REVERSIBLE | SUSPECTED FRAUD/TRAVEL WARNING | CONTACT YOUR CARD CENTER |
| 62 | REVERSIBLE | TEMPORARY BLOCK (EX: NON-COMPLIANCE) | CONTACT YOUR CARD CENTER |
| 62 | REVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION | CARD DOESN'T ALLOW INTERNATIONAL TRANSACTION |
| 64 | IRREVERSIBLE | FAILURE TO COMPLY WITH THE LAWS OF ANTI MONEY LAUNDERING | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 65 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED | AMOUNT OF WITHDRAWALS EXCEEDED. CONTACT YOUR CARD CENTER |
| 75 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED / SHOPPING | PASSWORD TRYING EXCEEDED. CONTACT YOUR CARD CENTER |
| 75 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED/ WITHDRAW | PASSWORD TRIES EXCEEDED. CONTACT YOUR CARD CENTER |
| 76 | IRREVERSIBLE | INVALID REVERSION | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 78 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING (INCLUDES CARD BLOCKED BY THE CLIENT ON THE APP) | UNLOCK THE CARD |
| 82 | IRREVERSIBLE | INVALID CARD (cryptogram) | CARD ERROR - DON'T TRY AGAIN |
| 91 | REVERSIBLE | ISSUER DOWN | COMMUNICATION FAILURE - TRY LATER |
| 92 | IRREVERSIBLE | NOT LOCATED BY ROUTER | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 93 | IRREVERSIBLE | TRANSACTION DENIED FOR INFRINGEMENT OF LAW | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 94 | IRREVERSIBLE | DUPLICATE DATE OF TRACING DATE | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 96 | REVERSIBLE | SYSTEM FAILURE | COMMUNICATION FAILURE - TRY LATER |
| 52 or 53 | REVERSIBLE | INCORRECT FUNCTION (DEBIT) | USE CREDIT FUNCTION |
| 55 or 86 | REVERSIBLE | INVALID PASSWORD | INVALID PASSWORD |
| 61 or N4 | REVERSIBLE | EXCESS VALUE/WITHDRAW | EXCEEDED VALUE. CONTACT YOUR CARD CENTER |
| 6P | IRREVERSIBLE | ID VALIDATION FAILURE | ID VERIFICATION FAILED |
| 74 or 81 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD CRYPTOGRAPHY ERROR | INVALID PASSWORD - DON'T TRY AGAIN |
| B1 | REVERSIBLE | SURCHARGE NOT SUPPORTED | CONTACT YOUR CARD CENTER |
| B2 | REVERSIBLE | SURCHARGE NOT SUPPORTED BY THE DEBIT NETWORK | CONTACT YOUR CARD CENTER |
| N0 | REVERSIBLE | FORCE STIP | CONTACT YOUR CARD CENTER |
| N3 | IRREVERSIBLE | WITHDRAWAL NOT AVAILABLE | WITHDRAWAL NOT AVAILABLE - DON'T TRY AGAIN |
| N7 | IRREVERSIBLE | SECURITY BREACH | CHECK THE CARD DATA |
| N7 | IRREVERSIBLE | DYNAMIC KEY CHANGE ERROR | CARD ERROR - DON'T TRY AGAIN |
| N8 | IRREVERSIBLE | DIFFERENCE - PRE-AUTHORIZATION | DIFFERENT VALUE OF PRE-AUTHORIZATION - DON'T TRY AGAIN |
| R0 | IRREVERSIBLE | RECURRENT PAYMENT SUSPENSION FOR A SERVICE | RECURRING SERVICE PAYMENT SUSPENSION - DON'T TRY AGAIN |
| R1 | IRREVERSIBLE | RECURRENT PAYMENT SUSPENSION FOR ALL SERVICES | RECURRING SERVICE PAYMENT SUSPENSION - DON'T TRY AGAIN |
| R2 | IRREVERSIBLE | TRANSACTION NOT QUALIFIED FOR VISA PIN | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| R3 | IRREVERSIBLE | SUSPENSION OF ALL AUTHORIZATION ORDERS | RECURRING SERVICE PAYMENT SUSPENSION - DON'T TRY AGAIN |
Brand Mastercard/Hiper
| Code ABECS | Code Type | Message | Message POS/Ecommerce |
|---|---|---|---|
| 3 | IRREVERSIBLE | INVALID MERCHANT | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 4 | IRREVERSIBLE | COLLECT CARD (THERE IS NO FRAUD) | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 4 | IRREVERSIBLE | CONFIRMED FRAUD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 5 | REVERSIBLE | GENERIC | CONTACT YOUR CARD CENTER |
| 12 | IRREVERSIBLE | VALUE OF INVALID PARCEL | INVALID INSTALLMENT - DON'T TRY AGAIN |
| 13 | IRREVERSIBLE | TRANSACTION AMOUNT INVALD | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 13 | IRREVERSIBLE | MINIMUM TRANSACTION VALUE INVALID | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 15 | IRREVERSIBLE | ISSUER NOT LOCATED - INCORRECT BIN (acquirer negative) | INVALID CARD DATA - DON'T TRY AGAIN |
| 25 | IRREVERSIBLE | IT'S NOT POSSIBLE TO LOCATE THE REGISTRATION IN THE FILE | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 28 | IRREVERSIBLE | FILE NOT AVAILABLE FOR UPDATE | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 30 | IRREVERSIBLE | PROBLEM IN THE ACQUIRER | CARD ERROR - DON'T TRY AGAIN |
| 30 | IRREVERSIBLE | FORMAT ERROR (MESSAGE) | CARD ERROR - DON'T TRY AGAIN |
| 41 | IRREVERSIBLE | LOST CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 43 | IRREVERSIBLE | STOLEN CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 51 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 54 | IRREVERSIBLE | EXPIRED CARD / INVALID EXPIRATION DATE | CHECK THE CARD DATA |
| 55 | REVERSIBLE | INVALID PASSWORD | INVALID PASSWORD |
| 55 | REVERSIBLE | NEW PASSWORD NOT ACCEPTED | INVALID PASSWORD USE THE NEW PASSWORD |
| 57 | REVERSIBLE | TRANSACTION NOT ALLOWED FOR CARD | TRANSACTION NOT ALLOWED FOR CARD |
| 57 | REVERSIBLE | TEMPORARY BLOCK (EX: NON-COMPLIANCE) | CONTACT YOUR CARD CENTER |
| 57 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING (INCLUDES CARD BLOCKED BY THE CLIENT ON THE APP) | UNLOCK THE CARD |
| 57 | IRREVERSIBLE | TRANSACTION DENIED FOR INFRINGEMENT OF LAW | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 58 | IRREVERSIBLE | TRANSACTION NOT ALLOWED/TERMINAL CAPACITY | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 61 | REVERSIBLE | EXCESS VALUE/WITHDRAW | EXCEEDED VALUE. CONTACT YOUR CARD CENTER |
| 62 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION | CARD DOESN'T ALLOW INTERNATIONAL TRANSACTION |
| 62 | IRREVERSIBLE | CLOSED ACCOUNT | TRANSACTION NOT PERMITTED TO CARD - DO NOT TRY AGAIN |
| 63 | REVERSIBLE | SECURITY BREACH | CHECK THE CARD DATA |
| 63 | REVERSIBLE | SUSPECTED FRAUD/TRAVEL WARNING | CONTACT YOUR CARD CENTER |
| 65 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED | AMOUNT OF WITHDRAWALS EXCEEDED. CONTACT YOUR CARD CENTER |
| 75 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED / SHOPPING | PASSWORD TRYING EXCEEDED. CONTACT YOUR CARD CENTER |
| 75 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED/ WITHDRAW | PASSWORD TRIES EXCEEDED. CONTACT YOUR CARD CENTER |
| 88 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD CRYPTOGRAPHY ERROR | INVALID PASSWORD - DON'T TRY AGAIN |
| 88 | IRREVERSIBLE | INVALID CARD (cryptogram) | CARD ERROR - DON'T TRY AGAIN |
| 91 | REVERSIBLE | ISSUER DOWN | COMMUNICATION FAILURE - TRY LATER |
| 92 | IRREVERSIBLE | NOT LOCATED BY ROUTER | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 94 | IRREVERSIBLE | DUPLICATE DATE OF TRACING DATE | CONTACT YOUR CARD CENTER - DON'T TRY AGAIN |
| 96 | REVERSIBLE | SYSTEM FAILURE | COMMUNICATION FAILURE - TRY LATER |
| 14 or 1 | IRREVERSIBLE | CARD NUMBER DOESN'T BELONG TO THE ISSUER / INVALID CARD NUMBER | CHECK THE CARD DATA |
Brand Amex
| Code ABECS | AMEX - From/To Cielo | Code Type | Message | Message POS/Ecommerce |
|---|---|---|---|---|
| 100 | FA | REVERSIBLE | GENERIC | CONTACT YOUR CARD CENTER |
| 100 | FA | REVERSIBLE | SUSPECTED FRAUD/TRAVEL WARNING | CONTACT YOUR CARD CENTER |
| 101 | BV | IRREVERSIBLE | EXPIRED CARD / INVALID EXPIRATION DATE | CHECK THE CARD DATA |
| 106 | A4 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED / SHOPPING | PASSWORD TRYING EXCEEDED. CONTACT YOUR CARD CENTER |
| 106 | A4 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED/ WITHDRAW | PASSWORD TRIES EXCEEDED. CONTACT YOUR CARD CENTER |
| 109 | DA | IRREVERSIBLE | INVALID MERCHANT | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 110 | JB | IRREVERSIBLE | TRANSACTION AMOUNT INVALD | TRANSACTION VALUE NOT ALLOWED - DON'T TRY AGAIN |
| 115 | A2 | IRREVERSIBLE | CARD ERROR | CHECK THE CARD DATA |
| 115 | A2 | IRREVERSIBLE | VALUE OF INVALID PARCEL | INVALID INSTALLMENT - DON'T TRY AGAIN |
| 116 | 5 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 117 | A6 | REVERSIBLE | INVALID PASSWORD | INVALID PASSWORD |
| 121 | A5 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT | NOT AUTHORIZED |
| 122 | 8 | IRREVERSIBLE | CARD NUMBER DOESN'T BELONG TO THE ISSUER / INVALID CARD NUMBER | CHECK THE CARD DATA |
| 122 | 8 | IRREVERSIBLE | SECURITY BREACH | CHECK THE CARD DATA |
| 180 | A7 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD CRYPTOGRAPHY ERROR | INVALID PASSWORD - DON'T TRY AGAIN |
| 180 | A7 | IRREVERSIBLE | INVALID CARD (cryptogram) | CARD ERROR - DON'T TRY AGAIN |
| 181 | A3 | IRREVERSIBLE | FORMAT ERROR (MESSAGE) | CARD ERROR - DON'T TRY AGAIN |
| 200 | - | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR CARD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 200 | FD | IRREVERSIBLE | LOST CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 200 | FD | IRREVERSIBLE | STOLEN CARD | TRANSACTION NOT ALLOWED - DO NOT TRY AGAIN |
| 200 | FD | IRREVERSIBLE | CONFIRMED FRAUD | TRANSACTION NOT ALLOWED FOR CARD - DON'T TRY AGAIN |
| 911 | AE | REVERSIBLE | SYSTEM FAILURE | COMMUNICATION FAILURE - TRY LATER |
| 912 | A1 | REVERSIBLE | ISSUER DOWN | COMMUNICATION FAILURE - TRY LATER |
Other return codes
| Response Code | Definition | Meaning | Action | Allows Retry |
|---|---|---|---|---|
| 0 | Successfully authorized transaction. | Successfully authorized transaction. | Successfully authorized transaction. | No |
| 002 | Invalid credentials | Is there any terminal blockage at Cielo? | Contact Cielo e-commerce support | Yes |
| 2 | Unauthorized transaction. Referred transaction. | Unauthorized transaction. Referred (suspected fraud) by the issuing bank. | Unauthorized transaction. Contact your issuing bank. | No |
| 9 | Transaction partially canceled successfully. | Transaction partially canceled successfully. | Transaction partially canceled successfully. | No |
| 11 | Successfully authorized transaction for card issued abroad | Successfully authorized transaction. | Successfully authorized transaction. | No |
| 21 | Cancellation not done. Non-localized transaction. | Cancellation was not processed. If the error persists, contact Cielo. | Cancellation was not processed. Try again later. If the error persists, contact the virtual store. | No |
| 22 | Invalid installment. Invalid number of installments. | Could not process transaction. Invalid number of installments. If the error persists, contact Cielo. | Could not process transaction. Invalid value. Redo the transaction confirming the reported data. If the error persists, contact the virtual store. | No |
| 24 | Invalid number of installments. | Could not process transaction. Invalid number of installments. If the error persists, contact Cielo. | Could not process transaction. Invalid number of installments. Redo the transaction confirming the reported data. If the error persists, contact the virtual store. | No |
| 60 | Unauthorized transaction. | Unauthorized transaction. Try again. If the error persists the carrier should contact the issuing bank. | Could not process transaction. Try again later. If the error persists, contact your issuing bank. | Only 4 times in 16 days. |
| 67 | Unauthorized transaction. Card locked for shopping today. | Unauthorized transaction. Card locked for shopping today. Blocking may be due to excessive invalid attempts. Card will be automatically unlocked at midnight. | Unauthorized transaction. Card locked temporarily. Contact your issuing bank. | From the following day, only 4 times in 16 days. |
| 70 | Unauthorized transaction. Limit exceeded/no balance. | Unauthorized transaction. Limit exceeded/no balance. | Unauthorized transaction. Contact your issuing bank. | From the following day, only 4 times in 16 days. |
| 72 | Cancellation not done. Not enough available balance for cancellation. | Cancellation not done. Not enough available balance for cancellation. If the error persists, contact Cielo. | Cancellation not done. Try again later. If the error persists, contact the virtual store.. | No |
| 79 | Transaction not allowed / Mastercard | Unauthorized transaction. Unable to process transaction due to error related to cardholder. Ask the bearer to contact the issuing bank. | Contact your bank | No |
| 80 | Unauthorized transaction. Divergence on transaction/payment date. | Unauthorized transaction. Invalid transaction date or first payment date. | Unauthorized transaction. Redo the transaction confirming data. | No |
| 82 | Transaction not allowed / Mastercard | Transaction not authorized due to issuer rules. Instruct the cardholder to contact the issuing bank. | Contact your bank | No |
| 83 | Transaction not allowed / Mastercard | Unauthorized transaction. Suspicion of fraud by the issuing bank. | Contact your bank | No |
| 85 | Transaction not allowed. Operation failed. | Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant's terminal, in which case the merchant should contact Cielo. | Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. | No |
| 89 | Transaction error. | Unauthorized transaction. Transaction error. The carrier must try again and if the error persists, contact the issuing bank. | Unauthorized transaction. Transaction error. Try again and if the error persists, contact your issuing bank. | Only 4 times in 16 days. |
| 90 | Transaction not allowed. Operation failed. | Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant's terminal, in which case the merchant should contact Cielo. | Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. | No |
| 97 | Value not allowed for this transaction. | Unauthorized transaction. Value not allowed for this transaction. | Unauthorized transaction. Value not allowed for this transaction. | No |
| 98 | System/communication unavailable. | There was no request response within the set time. | The transaction may have been processed. To confirm, check the transaction by the store order number and evaluate whether it was actually processed. | Retry only after reviewing the original transaction by the order number and confirm that it was not processed. |
| 475 | Cancellation Timeout | The application did't respond within the expected time. | Try again after a few seconds. If you persist, contact Support. | No |
| 999 | System/communication unavailable. | Unauthorized transaction. Issuer system without communication. Try later. Can be error in SITEF, please check! | Your Transaction can not be processed, try again later. If the error persists, contact the virtual store. | From the following day, only 4 times in 16 days. |
| AA | Time Exceeded | Time exceeded in communication with the issuing bank. Orient the carrier to try again, if the error persists it will be necessary for the carrier to contact their issuing bank. | Time exceeded in their communication with the issuing bank, try again later. If the error persists, contact your bank. | Only 4 times in 16 days. |
| AF | Transaction not allowed. Operation failed. | Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant's terminal, in which case the merchant should contact Cielo. | Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. | No |
| AG | Transaction not allowed. Operation failure. | Transaction not allowed. There was an error in processing. Ask the cardholder to re-enter the card data, if the error persists there may be a problem in the merchant's terminal, in which case the merchant must contact Cielo.. | Transaction not allowed. Enter the card details again. If the error persists, contact the virtual store | No |
| AH | Transaction not allowed. Credit card being used as debit. Use the credit function. | Transaction not allowed. Credit card being used as debit. Ask the carrier to select the Credit Card payment option. | Unauthorized transaction. Try again by selecting the credit card payment option. | No |
| AI | Unauthorized transaction. Authentication was not performed. | Unauthorized transaction. Authentication was not performed. The carrier did not complete the authentication. Ask the carrier to review the data and try again. If the error persists, contact Cielo informing the BIN (6 first digits of the card) | Unauthorized transaction. Authentication failed. Try again and correctly enter the requested data. If the error persists, contact the merchant. | No |
| AJ | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again by selecting the Private Label option. | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Ask the carrier to try again by selecting the Private Label option. If not available the Private Label option check in Cielo if your establishment allows this operation. | Transaction not allowed. Credit or debit transaction in an operation that allows only Private Label. Try again and select the Private Label option. In case of a new error, contact the virtual store. | No |
| AV | Unauthorized transaction. Invalid data | Validation of transaction data failed. Guide the carrier to review the data and try again. | Data validation failed. Review the reported data and try again. | Only 4 times in 16 days. |
| BD | Transaction not allowed. Operation failed. | Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if there is a persistent error there may be a problem at the merchant's terminal, in which case the merchant should contact Cielo. | Transaction not allowed. Re-enter the card data. If the error persists, contact the virtual store. | No |
| BL | Unauthorized transaction. Daily limit exceeded. | Unauthorized transaction. Daily limit exceeded. Ask the carrier to contact their issuing bank. | Unauthorized transaction. Daily limit exceeded. Contact your issuing bank. | From the following day, only 4 times in 16 days. |
| BM | Unauthorized transaction. Invalid card | Unauthorized transaction. Invalid card. It may be card locking at the issuing bank or incorrect data. Try to use the Lhum Algorithm (Mod 10) to avoid unauthorized transactions for this reason. | Unauthorized transaction. Invalid card. Redo the transaction confirming the reported data. | No |
| BN | Unauthorized transaction. Card or account locked. | Unauthorized transaction. Carrier's card or account is locked. Ask the carrier to contact their issuing bank. | Unauthorized transaction. Carrier's card or account is locked. Contact your issuing bank. | No |
| BO | Transaction not allowed. Operation failed. | Transaction not allowed. There was a processing error. Ask the carrier to re-enter the card data, if the error persists, contact the issuing bank. | Transaction not allowed. There was a processing error. Re-enter card data, if error persists, contact issuing bank. | Only 4 times in 16 days. |
| BP | Unauthorized transaction. Non-existent checking account. | Unauthorized transaction. The transaction could not be processed due to an error related to the carrier's card or account. Ask the carrier to contact the issuing bank. | Unauthorized transaction. Could not process the transaction due to an error related to the carrier's card or account. Contact the issuing bank. | No |
| BP 171 | Rejected due to risk of fraud (Velocity). | Related to Velocity rules | Please try again after one hour. | Yes |
| BP176 | Transaction not allowed. | Partner should check if the onboarding process has been completed successfully. | Partner should check if the onboarding process has been completed successfully. | *** |
| BP 900 | Operation failed. | Related to some failure in the operation (request sending process). | Try again in 30 minutes. We recommend querying the transaction to check for a status update before trying authorization again. | Yes |
| BP 901 | Operation failed. | Related to some authorization failure. | Try again in 30 minutes. We recommend querying the transaction to check for a status update before trying authorization again. | Yes |
| BP 902 | Wait for a response from the previous operation. | Related to a capture failure. | Try again. | Yes |
| BP 903 | Cancellation Failed. | Related to a cancellation failure. | Try again. | Yes |
| BP 904 | Query Failed. | Related to a failure in the query. | Try again. | Yes |
| BR | Transaction not authorized. Account closed | The carrier's account is closed. Ask the carrier to contact his issuing bank. | The carrier's account is closed. Ask the carrier to contact his issuing bank. | No |
| C1 | Transaction not allowed. Card can't process debit transactions. | Change the payment method or card used. | Change the payment method or card used. | No |
| C2 | Transaction not allowed. | Incorrect data. Please review the data on the payment screen. | Incorrect data. Please review the data on the payment screen. | No |
| C3 | Transaction not allowed. | Invalid period for this type of transaction. | Invalid period for this type of transaction. | No |
| CF | Unauthorized transaction.C79:J79 Data validation failed. | Unauthorized transaction. Data validation failed. Ask the carrier to contact the issuing bank. | Unauthorized transaction. Data validation failed. Contact the issuing bank. | No |
| CG | Unauthorized transaction. Data validation failed. | Unauthorized transaction. Data validation faileds. Ask the carrier to contact the issuing bank. | Unauthorized transaction. Data validation failed. Contact the issuing bank. | No |
| DF | Transaction not allowed. Invalid card or card failure. | Transaction not allowed. Invalid card or card failure. Ask the carrier to re-enter the card data, if the error persists, contact the bank | Transaction not allowed. Invalid card or card failure. Re-enter card data, if error persists, contact bank | Only 4 times in 16 days. |
| DM | Unauthorized transaction. Limit exceeded/no balance. | Unauthorized transaction. Limit exceeded/no balance. | Unauthorized transaction. Contact your issuing bank. | From the following day, only 4 times in 16 days. |
| DQ | Unauthorized transaction. Data validation failed. | Unauthorized transaction. Data validation failed. Ask the carrier to contact the issuing bank. | Unauthorized transaction. Data validation failed. Contact the issuing bank. | No |
| DS | Transaction not allowed for the card | Unauthorized transaction. Transaction not allowed for the card. | Unauthorized transaction. Contact your issuing bank. | Only 4 times in 16 days. |
| EB | Number of installments greater than Allowed. | Unauthorized transaction. Contact Cielo and check if the registration has released installments. | Unauthorized transaction. Contact Cielo and check if the registration has been released in installments. | Yes |
| EE | Transaction not allowed. Installment value below the minimum allowed. | Transaction not allowed. Installment value below the minimum allowed. It is not permitted installments lower than R$5,00. It is necessary to revise the calculation for installments. | Transaction not allowed. Installment value is below the minimum allowed. Contact the virtual store. | No |
| EK | Transaction not allowed for the card | Unauthorized transaction. Transaction not allowed for the card. | Unauthorized transaction. Contact your issuing bank. | Only 4 times in 16 days. |
| FC | Unauthorized transaction. Call the Issuer | Unauthorized transaction. Guide the carrier to contact the issuing bank. | Unauthorized transaction. Contact your issuing bank. | No |
| FE | Unauthorized transaction. Divergence on transaction/payment date. | Unauthorized transaction. Invalid transaction date or first payment date. | Unauthorized transaction. Redo the transaction confirming data. | No |
| FF | Cancellation OK | Cancellation transaction authorized successfully. WARNING: This return is for cases of cancellations and not for cases of authorizations. | Transação de cancelamento autorizada com sucesso | No |
| FG | Unauthorized transaction. Call AmEx 08007285090. | Unauthorized transaction. Guide the carrier to contact AmEx Call Center. | Unauthorized transaction. Contact the AmEx Call Center at the phone number 08007285090 | No |
| GA | Wait for contact | Unauthorized transaction. Referred by Lynx Online in a preventive way. | Unauthorized transaction. Contact the merchant. | No |
| GF | Transaction denied. | Transaction not authorized, check if the informed IP is released to process the transaction | Transaction not allowed. Contact Cielo. | No |
| GD | Transaction not allowed. | Transaction can not be processed in the establishment. Contact Cielo for more details. | Transaction not allowed. Contact the virtual store | No |
| GT | Transaction denied. | Brute force attack. | Transaction not allowed. Contact Cielo. | No |
| GK | Transaction denied. | Temporary blocking due to brute force attack. | Transaction not allowed. Contact Cielo. | No |
| HJ | Transaction not allowed. Invalid operation code. | Transaction not allowed. Invalid Coban operation code. | Transaction not allowed. Invalid Coban operation code. Contact the merchant. | No |
| IA | Transaction not allowed. Invalid operation indicator. | Transaction not allowed. Invalid Coban operation indicator. | Transaction not allowed. Invalid Coban operation indicator. Contact the merchant. | No |
| KA | Transaction not allowed. Data validation failed. | Transaction not allowed. There was a failure in data validation. Ask the carrier to review the data and try again. If the error persists, check the communication between virtual store and Cielo. | Transaction not allowed. There was a failure in data validation. Review the reported data and try again. If the error persists, contact the Virtual Store. | No |
| KB | Transaction not allowed. Incurred option selected. | Transaction not allowed. Wrong option selected. Ask the carrier to review the data and try again. If the error persists, the communication between virtual store and Cielo must be checked. | Transaction not allowed. Wrong option selected. Try again. If the error persists, contact the Virtual Store. | No |
| KE | Unauthorized transaction. Data validation failed. | Unauthorized transaction. Data validation failed. Selected option is not enabled. Check the options available to the carrier. | Unauthorized transaction. Data validation failed. Selected option is not enabled. Contact the virtual store. | No |
| NR | Transaction not allowed. | Transaction not allowed. | Transaction not allowed. Retry the transaction after 30 days | Retry the transaction after 30 days. |
| RP | Transaction not allowed. | Transaction not allowed. | Transaction not allowed. Retry the transaction after 72h | Retry the transaction after 72 hours. |
| SC | Transaction not allowed. | Transaction not allowed. Recurring payment, canceled service. Do not retry. | Transaction not allowed. Recurring payment, canceled service. Do not retry. | No. |
| U3 | Transaction not allowed. Data validation failed. | Transaction not allowed. There was a failure in data validation. Ask the carrier to review the data and try again. If the error persists, check the communication between virtual store and Cielo. | Transaction not allowed. There was a failure in data validation. Review the reported data and try again. If the error persists, contact the Virtual Store. | No |
| 6P | Transaction not authorized. Invalid Data | Failed to validate transaction data. Instruct the cardholder to review the data and try again. | Data validation failed. Review the entered data and try again. | Only 4 times in 16 days. |