The refund period for a transaction is 300 days, due to rules defined by the acquirer, banks, and card brands.
Void or refund of transactions will only be processed if there is available balance in the schedule.
In Split de Pagamento, we have different void scenarios for e-commerce transactions:
Total void
This is the void of the total transaction amount and, consequently, the total amount for each seller and commissions for all participants. See some total void scenarios:
- Merchant has not yet received installments: debits will be posted to the financial schedule for the full amount of each installment on the dates they were scheduled to settle.
- Merchant has already received some installments: debits are posted to the financial schedule according to the scheduled dates, starting from the most distant date. Any remaining amount to complete the total transaction will be posted in a single entry 30 days after the void is processed.
- Merchant has already received all installments: a debit for the total transaction amount will be posted to the financial schedule 2 days after the void is processed.
Partial void
For a partial void, you must provide the amount to be voided for each participant in the transaction. The sum of the voided amounts defined for each seller must equal the partial void amount.
See an example of a void for R$100.00 on a transaction captured for R$200.00:
{
"VoidSplitPayments":[
{
"SubordinateMerchantId": "7c7e5e7b-8a5d-41bf-ad91-b346e077f769",
"VoidedAmount": 7500
},
{
"SubordinateMerchantId": "2b9f5bea-5504-40a0-8ae7-04c154b06b8b",
"VoidedAmount": 2500
}
]
}In the SubordinateMerchantId field, enter the seller's MerchantId, and in the VoidedAmount field, enter the amount in cents to be voided for this seller.
See some partial void scenarios:
- Merchant has not yet received installments: debits are posted for the full amount of each installment, starting from the most distant date to the closest. If a small amount remains for the refund, this amount will be posted as a debit on the installment's scheduled date.
- Merchant has already received some installments: debits are posted for the full amount of each installment, starting from the most distant date to the closest. If it is necessary to void amounts already received, a debit for the remaining amount will be posted 30 days after the void is processed.
- Merchant has already received all installments: a debit for the requested total amount will be posted to the financial schedule 2 days after the void is processed.