ReasonCode and ReasonMessage reason codes

ReasonCode and ReasonMessage can indicate success or error, and are associated with Cielo's internal operational flows and/or between Cielo and the card brand/issuer that occur after the API receives the request.

ReasonCode indicates the code, while ReasonMessage provides the description corresponding to the code. The main operations that return ReasonCode and ReasonMessage are:

  • Capture;
  • Void;
  • Payment creation with boleto.

ReasonCode and ReasonMessage table

Reason CodeReason Message
00Successful
01AffiliationNotFound
02IssuficientFunds
03CouldNotGetCreditCard
04ConnectionWithAcquirerFailed
05InvalidTransactionType
06InvalidPaymentPlan
07Denied
08Scheduled
09Waiting
10Authenticated
11NotAuthenticated
12ProblemsWithCreditCard
13CardCanceled
14BlockedCreditCard
15CardExpired
16AbortedByFraud
17CouldNotAntifraud
18TryAgain
19InvalidAmount
20ProblemsWithIssuer
21InvalidCardNumber
22TimeOut
23CartaoProtegidoIsNotEnabled
24PaymentMethodIsNotEnabled
25CouldNotFindPaymentToken
26MerchantIdJustClickNotFound
27BrandNotSupported
28CardOptionsNotSupported
29WalletKeyIsInvalid
30MerchantWalletConfigurationNotFound
31BoletoRequiredDataNotSupported
32ConnectionWithAntifraudFailed
33AbortedByCardVerification
34ProblemsWithAcquirer
35ValidationError
36AcquirerTransactionNotFound
37SplitTransactionalError
38MerchantSplitConfigurationNotFound
39SplitSoftDescriptorIsRequired
40SplitFraudAnalysisIsRequired
41SplitAntifraudMerchantConfigurationNotFound
42ProviderNotFound
43PaymentSettingsNotFound
44SubAcquirerMerchantConfigurationNotFound
45AbortedBySubAcquirer
98InvalidRequest
99InternalError
100CieloPayCardHolderIsNotActive
101CieloPayStrongValidationIsInvalid
102CieloPayExpireDateDoesNotMatch
103CieloPayCardHolderApiError
104SplitPaymentFacilitatorDataNotFound