Void return codes

RETURN CODEDESCRIPTIONRECOMMENDED ACTION
0Void approved successfully.No action required.
3Transaction not found.Validate the provided transaction data and try again.
5Posting error.Check the transaction status before submitting a new request.
9Full void request approved successfully.No action required.
10Void not processed. A pending request with the same information already exists.Wait for the pending request to be processed.
17A full or partial void/dispute already exists for this sale.Review the transaction history.
40Void period expired.A transaction cannot be voided after the allowed period.
41Current status does not allow a void.Check the transaction status.
42A void/dispute already exists for this sale.Review the transaction history.
43Insufficient balance in the schedule.Check the balance in the schedule.
51Void amount exceeds the original sale amount.Verify the submitted amount.
52Original sale not found.Validate the transaction data.
53The product does not support voids.Review the product rules.
54Void not processed.Contact support.
55Insufficient sale balance.Check the remaining balance of the sale.
56Insufficient merchant balance.Check the financial schedule and available balance.
57Processing failure.Try again after a few minutes.
58Card differs from the one used in the sale. Also verify the card brand and CardType.Verify the card number, card brand, and CardType.
60CardType differs from the one used in the sale.Verify the CardType.
72Insufficient balance in the schedule to void the sale.Contact support.
76The merchant does not have sufficient balance for the void.Check the merchant's financial schedule.
77Original sale not found for void processing.Verify the original sale data.
97System unavailable.Wait for service restoration and try again.
98Timeout.Try again.
99Processing failure.Try again.
100Original sale not found for void processing. This occurs when a partial void is requested before the transaction is settled.Wait until the sale is settled and try again.
101Void not completed because the card brand's allowed period has expired.A transaction cannot be voided after the card brand's deadline.
102Requested void amount exceeds the original transaction amount.Verify the original transaction amount.
103Registration restriction. Void not allowed.Contact support.
104Registration restriction. Void not allowed.Contact support.
105Registration restriction. Void not allowed.Contact support.
106Registration restriction. Void not allowed.Contact support.
107Registration restriction. Void not allowed.Contact support.
108Merchant number not found.Verify the submitted merchant number.
116Void request not found.Review the void request history.
117Error calling the Clearing service.Try again after a few minutes.
120The sale product does not support voids.Review the product rules.
121Posting error. MCCs 3000 or 30001 do not allow voids for open installment transactions.Contact support.
130The card brand does not allow the void. A void or chargeback has already been completed for this transaction.Review the transaction history.
160CardType differs from the one used in the sale.Correct the submitted CardType and try again.
206Void not processed. No sale was found with the submitted amount.Verify the transaction data.
209Void not processed. No sale was found with the submitted product.Verify the transaction data.
215Void not processed. No sale was found with the submitted card brand.Verify the transaction data.
217Void not processed. More than one sale was found with the submitted data.Verify the transaction data.
221Void not processed. No sale was found with the submitted void amount.Verify the transaction data.
223Void not processed. A pending request with the same information already exists.Wait for the existing request to be completed.
340The transaction is temporarily blocked for new void requests. It will be available again after midnight.Try again the next day.
475The transaction void was not completed successfully.Check the sale status and try again.
476Void not completed. A void for this sale is currently being processed.Wait for processing to be completed.
477Void not completed.Check the status and try again.
504Request timeout.Try again.
576Primary pre-authorization not found.Verify the transaction data.
9016Reversed.Review the transaction history.
BP900Operation failed. We recommend checking the transaction status before submitting a new request.Check the transaction status and try again after 5 minutes.
BP903Void failed.Try again.
AATimeout during void processing.Try again.