Soft Descriptor

The Soft Descriptor is a feature that allows you to customize the name displayed on the cardholder’s statement. This provides greater transparency for the customer and helps reduce the chances of chargebacks, as many customers dispute charges because they do not recognize the merchant’s name on the statement.

To use this feature, simply fill in the optional SoftDescriptor field.

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The SoftDescriptor field can be used in credit transactions.

Soft Descriptor benefits

• Reduce chargeback: help the shopper recognize the transaction with a clearer description, preventing unnecessary cancellations.
• Brand and branch identification: customize the merchat's name in the statment according to the brand, unit, or specific campaign.
• Customer experience: offer more transparency, preventing the customer from being confused by generic descriptions.

Soft Descriptor Structure

The merchant can send a text of up to 13 characters that will be printed on the cardholder’s statement, next to the store identification, respecting the length allowed by the card networks.

How the merchant's name will appear in the statement:

[Company Name] + *[Asterisk] + [Soft Descriptor] : 20, 22, or 25 characters.

Special characters are not allowed

Available Card Networks

Visa: up to 25 characters;
Mastercard: up to 22 characters.