Cancellation letter

The cancellation letter is available after 2 working days from the request to cancel the sale.

To download the cancellation letter, go to Vendas > Cancelamento de Vendas.

In the Sales Cancellation tab, access the Follow up on requests option. Then fill in the required fields: date of the cancellation request, amount of the sale and amount of the cancellation. Once completed, select Search to view the results.

In the search results, locate the desired cancellation and check that the status is Effective. Then click on the icon next to the transaction to access the details of the request.

On the Request Details tab, you will find the option to export the cancellation letter. Simply select the corresponding button to download the document.

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Sales that do not generate a cancellation letter

Sales that are only authorized and then cancelled do not generate a cancellation letter;

Sales captured and canceled on the same day as capture also do not generate a letter.